Frequently asked questions
Please read our FAQ for our most commonly asked questions, if for any reason your question isn’t covered feel free to reach out to us at contact@solacebands.com
What is the return policy?
We prioritize delivering the best service to each and every customer. Therefore, we offer a 100% customer satisfaction guarantee. Our refund policy on products lasts 30 days. But, we offer a lifetime guarantee on our watch bands. See more here
When will my order be processed?
We process orders between Monday and Friday. Orders will be processed within 1 business days from the order date. Products will be shipped the day after processing. Please allow extra time for your order to be processed during the holidays and sale seasons. Please note that we don't ship on weekends.
When will I get my order?
We process orders between Monday and Friday. Orders will be processed within 1 business days from the order date. Products will be shipped the day after processing. Please allow extra time for your order to be processed during the holidays and sale seasons. Please note that we don't ship on weekends.
Do you ship to the UK/EU?
Yes, we ship to the UK & EU. To get your order to you, we've partnered with Passport Shipping and they will be the Seller for all orders to the UK for orders under £135 and orders to the EU for orders €150 and Under.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.